Freemodel works directly with sellers and agents to renovate homes with the goal of maximizing the sale price. To ensure they complete their projects quickly, Freemodel onboards general contractors in advance, and quickly assembles a pre-verified team whenever a renovation is needed.
Their business model hinges on having a large number of pre-verified contractors at their disposal, but the team quickly found that license verification and onboarding was a huge obstacle. To verify a new contractor Freemodel’s internal team had to manually guide each company through a lengthy, high-touch verification process. Multiply this by hundreds of contractors each month and there was simply no way to scale their business. Their manual process also resulted in an unacceptable amount of contractor churn.
In a typical month only about 50% of trade partners actually completed the verification process, slowing company growth and jeopardizing ongoing projects. To achieve their growth targets the team knew they needed a better solution to verify, onboard, and manage their contractors.
Compliments of Houzz
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